A new era of customer messaging

Instagram, Messenger & Telegram one shared inbox

Riy brings connected sales channels into one inbox with an AI assistant. Telegram is live, while Meta channels are available through guided pilot onboarding.

Discuss launch →▷ Watch demo Message us on Telegram

Guided launch · No messenger passwords · Audited AI actions

Unified inbox3 channels

Olena K.

Size M available?

Dmytro

When does it ship?

Iryna B.

Thanks, I’ll take it!

Olena K.Instagram

Hi! Do you have this dress in size M?

Yes, in stock 🌸 Shall I place the order?

AISuggestion: confirm availability and send a payment link

Instagram

RIY CHANNELS

Instagram

Messenger

more coming soon

The problem

Customers message from everywhere. You can’t keep up.

Instagram, Messenger, Telegram, comments, stories. The flow of messages grows every day. Switching between apps by hand costs you time, focus and, most of all, orders. Riy removes the chaos.

WITHOUT RIY

✕Switching between 5 tabs and apps

✕Messages get lost, customers give up waiting

✕No client history or context

✕Every agent works in a separate window

✕Night-time inquiries stay unanswered

✕No way to measure support speed or quality

WITH RIY

✓Connected channels in one operational inbox

✓AI reply suggestions and automated flows

✓A single client card with full history

✓Team collaboration and chat assignment

✓24/7 auto-replies even outside work hours

✓Manager and AI activity history for quality control

Integrations

Every channel your customers already use

Pilot onboarding

Instagram Direct

DMs for approved pilots. Self-service Meta OAuth connection is in progress.

Pilot onboarding

Facebook Messenger

Facebook Page messages for approved pilots; native Meta connection is in progress.

Live

Bot or personal account: take orders straight from chats.

Soon

Viber

Web chat

Features

Everything to sell fast in chat

Tools that cut response time and turn conversations into orders.

Unified inbox

Instagram Direct, Messenger and Telegram in one stream, no switching.

AI replies

Smart suggestions and on-brand reply drafts in a second.

Lead pipeline

Stages, assigned agents and a direct path from the CRM board to the conversation.

Client card

Conversation history, contact details and confirmed memory facts in one place.

Team collaboration

Add agents, assign chats and work together without the mess.

Operational control

Audit actions, AI usage and conversation activity.

How it works

A guided launch in 3 steps

Connect channels

Connect Telegram in the workspace. Riy currently onboards Instagram and Messenger together with approved pilot customers.

Set up AI & team

Define reply tone, templates and invite agents into your workspace.

Sell from one window

Handle connected-channel messages and move leads through the CRM pipeline.

✦ AI assistant

AI that replies for you, in your voice

Riy AI reads the conversation, drafts on-brand replies and handles the routine while you focus on closing sales.

✓Instant context-aware reply drafts

✓24/7 auto-answers to common questions

✓Human handoff for risky or complex conversations

✦Riy AIgenerating…

Thanks for reaching out! Yes, it’s in stock. Here’s a quick checkout link, delivery in 1–2 days.

EditSend

channels in the pilot setup

shared inbox for the team

24/7

AI assistant on call

team access roles

FAQ

Frequently asked questions

No. You can connect Telegram in the workspace. Riy currently onboards Instagram and Messenger together with the company owner for approved pilots.

Ready to reply to customers faster?

See how Riy brings connected channels into one operational workspace.

Discuss launch →How it works Message us on Telegram

Guided launch · No messenger passwords · Audited AI actions